PRINT.WORKS Delivery Information:
Our PRINT.WORKs Range is entirely made to order. Please note that our standard delivery timeframe is 8-10 working days from the date of your order.
If you've ordered multiple items from the &SONS website then please be aware that they will arrive separately due to timeframes and fulfilment.
Please take a moment to review our Returns Policy for our PRINT.WORKS Range. This policy outlines the terms and conditions for returns.
1. Eligibility for Returns or Replacement:
We accept returns only in cases where the item is damaged or faulty. If you are not satisfied with your purchase for any reason other than damage or a defect, we cannot accommodate returns.
2. Return Window:
You may initiate a return or replacement for damaged or faulty items within 14 days from the date of purchase.
3. Return Process:
If you receive an item that is damaged or faulty, please follow these steps:
- Contact our customer service team on either live chat or on customer@andsons.co.uk within 14 days of receiving the product.
- Provide your order number, a description of the item, and details about the damage or defect.
- Attach clear photograph that clearly show the damage or defect. This will help us assess the issue accurately.
4. Returns Portal Usage:
For damaged or faulty items, please do not use our standard returns portal. Follow the process outlined above to contact our customer service team directly.
5. Contact Us:
For any questions, concerns, or assistance regarding damaged or faulty items from our Print.Works Range, please contact our customer service team on either live chat or customer@andsons.co.uk.
Please note that this policy applies exclusively to the PRINT.WORKS Range. We reserve the right to update or modify this Returns Policy at any time without prior notice.
Company Information
&SONS Trading Company Limited | Registered No. 09988464
